Does lv9 store my payment card details?

No. lv9 never stores full payment card numbers or PINs. All payment information is handled directly by PCI DSS-certified payment gateways. Only transaction reference numbers are stored on lv9's servers.

Will my data be deleted if I close my account?

Even after account closure, certain data must be retained for 5–7 years to fulfil legal and regulatory obligations. During this period, the data is not used for any service. Once the retention period expires, all data is securely and permanently deleted.

Does lv9 use my data to show me advertisements?

lv9 never sells or shares your data with advertisers. Promotional emails or messages relate solely to lv9's own offers and are sent only with your consent.

How do I view or update my personal information?

Contact lv9 via live chat or email. Once your identity has been verified, a copy of your data will be provided or the necessary corrections will be made. Requests are typically fulfilled within 30 days.

Does lv9 share my data with government authorities?

lv9 only discloses information in response to a valid court order or lawful request from a government authority. No data is shared voluntarily or without cause. Where possible, you will be notified of any such request.

lv9 | Privacy Policy — Your Data, Handled With Care

Our Commitment: lv9 will never use your data without your permission.

Note: This Privacy Policy applies to all services on the lv9.fun website and mobile app. By using lv9, you consent to this policy.

1 Scope & Applicability

Lv9 (referred to herein as "we", "the platform", or "lv9") takes your privacy very seriously. This Privacy Policy explains how lv9 collects, uses, stores, and protects your personal information.

By registering, logging in, or using any service on lv9, you are deemed to have read and accepted this Privacy Policy. If you have any questions, please contact our support team.

This policy applies to the lv9.fun domain, its mobile app, and all associated subdomains. We comply with GDPR and international data protection standards.

2 What Information We Collect

Lv9 collects only the information it needs. Full details are provided in the table below:

Type of Data	Example	Reason for Collection
Identity Information	Name, date of birth, national ID	Age Verification & KYC
Contact Information	Mobile number, email address	Account Security & Communications
Financial Information	Payment Account Number	Transaction Processing
Technical Information	IP address, browser & device information	Security & Fraud Prevention
Gaming Activity	Game history, transaction logs	Regulatory Compliance & Service Improvement

Automatically Collected Information

Certain information is collected automatically when you use lv9, such as your IP address, browser type, operating system, and page visit timestamps. This data is used to improve platform security and performance.

Important: lv9 never stores your full payment card number or PIN. All payment information is handled directly by a secure payment gateway.

3 Purpose of Data Use

Lv9 uses the information it collects for the following purposes:

Account Management: For registration, login, password recovery, and profile updates.
Transaction Processing: To process deposits, withdrawals, and bonus credits.
Customer Support: To resolve issues and provide customer support.
Security: To prevent fraud, money laundering, and other illegal activities.
Regulatory Compliance: To meet the requirements of licensing authorities.
Service Improvement: To analyze and improve the user experience.
Contact: To send important updates and security notifications.

Marketing Communications: Promotional messages are sent only with your consent. You may unsubscribe at any time.

4 Data Sharing & Disclosure

Lv9 never sells your personal information to third parties. However, data may be shared in the following limited circumstances:

Payment Processor: Only the minimum necessary information is shared with payment gateway providers to complete transactions.
Technology Service Provider: Hosting, cloud storage, and security providers operate under strict contractual agreements.
Regulatory Authority: Data may be disclosed under lawful orders from licensing or law enforcement authorities.
Fraud Prevention: Limited data may be shared within industry-wide fraud prevention networks.

All third-party service providers operate under strict confidentiality agreements and may not use received data for any other purpose.

5 Data Storage & Security Measures

Lv9 employs world-class security measures to keep your data safe:

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
Database Encryption: All stored sensitive data is kept in an encrypted state.
Firewall: Advanced firewall systems prevent unauthorised access.
Regular Audits: Independent security experts conduct regular system audits.
Access Control: Only authorised personnel are permitted to access personal data.

Data Retention Period

Lv9 retains your data for as long as your account remains active. After account closure, certain information may be kept for 5–7 years to meet legal and regulatory obligations, after which it is securely deleted.

6 Cookie Policy

Lv9 uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

Essential Cookies: Essential for the basic functionality of the site. These cannot be declined.
Functional Cookies: To remember your preferences and settings.
Analytics Cookies: To analyze site usage and improve our services.
Security Cookies: For fraud detection and account security purposes.

Cookie Controls: You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features on the site.

7 Your Rights

As an lv9 member, you have the following rights over your own data:

Right to Access Your Data

You may request to view any personal information lv9 holds about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data under specific conditions.

Right to Restrict Processing

You may request that data processing be restricted under certain circumstances.

Right to Data Portability

You may request a copy of your data in a structured, portable format.

Right to Object

You may object to the processing of your data for specific purposes.

Exercising Your Rights: To exercise any of the above rights, contact lv9's support team. Requests are typically responded to within 30 days.

8 Protection of Minors

Lv9 is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.

If you suspect a minor is using lv9, please contact our support team immediately. Any account confirmed to belong to a minor will be closed at once and all associated data will be deleted.

9 International Data Transfers

Lv9's servers and technical infrastructure may be located in multiple countries, which means your data may be transferred internationally. In such cases:

All data transfers occur over encrypted connections.
Adequate data protection laws are ensured in any country to which data is transferred.
Data protection agreements are in place with all third-party service providers.

10 Policy Changes

Lv9 may update this Privacy Policy at any time. When changes are made, the "Last Updated" date on this page will be revised accordingly.

For significant changes, we will endeavour to notify you via your registered email address or an on-site notification. Continued use of the site after any changes constitutes acceptance of the updated policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us:

Email: [email protected]
Live Chat: Available 24/7 at lv9.fun
We typically respond within 72 hours.

Lv9 Privacy Policy — How Your Information Is Kept Safe

Robust Data Protection

No Sale of Personal Data

Full Member Control

Transparent Cookie Policy

Limited Data Retention

Immediate Breach Notification