Gaming at lv9 is about entertainment — not the stress of losses. We want you to enjoy yourself in a healthy way. On this page, you'll find all the tools, tips, and support resources for responsible play.
Responsible gaming means enjoying gaming as a fun and controlled form of entertainment. At lv9, we believe every member's gaming experience should be healthy, safe, and consistent with their peace of mind.
Online gaming is a popular form of entertainment for many people. Like any leisure activity, however, it requires boundaries. When gaming starts causing stress rather than enjoyment, or begins to affect other areas of your life, it's a sign that something needs to change.
Lv9 is more than just a gaming platform — we genuinely care about the overall well-being of our members. That's why we provide a range of effective tools and support for responsible gaming.
Trouble starts the moment you see it as a source of income
Only use money you can afford to lose
Stick to set hours — not hours on end
Lv9 gives you all the professional tools you need to control your own gaming. All features are free and take effect immediately.
Set your own maximum deposit limit on a daily, weekly, or monthly basis. Any reduction takes effect immediately. To increase your limit, a 7-day waiting period applies — this is a built-in safeguard.
Set in advance the maximum amount you're willing to lose in a given period. Once you reach that limit, further betting will be stopped automatically. Keep a clear head and make decisions wisely.
Decide in advance how long you'll play in one session. You'll receive a reminder when the time is up. Playing for extended periods without a break reduces focus and impairs decision-making.
Need a short break? Set a cooling-off period of anywhere from 24 hours to 6 weeks. You won't be able to log in during this time. Come back when you're feeling refreshed.
For a longer break, you can suspend your account for 6 months, 1 year, or permanently. During this period, no new account can be opened either. It's a serious step — but sometimes a necessary one.
View your full gaming and transaction history on the dashboard. Time played, deposits made — all the details are laid out clearly and transparently.
Setting limits on lv9 is simple. Just follow the steps below:
Log in to your lv9 account and click the profile icon on the right.
Find the "Responsible Gaming" menu in your account settings.
Deposit limit, loss limit, session limit, or cooling-off — select whichever suits your needs.
Enter the limit amount or duration and confirm. Changes will take effect immediately.
If you run into any issues or have questions, our 24/7 live chat support is available to help.
Stick to these simple habits and gaming will always stay enjoyable:
If any of the signs below apply to you, it's time to seek help. Don't try to handle it alone — reach out to our support team right away.
Running out of money before the month ends, struggling to pay bills, or dipping into savings to keep gaming.
Losing track of time, skipping sleep or meals to keep playing.
You feel irritable, restless, or moody when you're not playing.
Hiding your gaming or lying about it to family and friends.
Placing bigger bets after a loss to try to win back what you've lost.
Gaming is damaging your relationships with family, friends, or your work.
Consider the following questions — the more "yes" answers you give, the more important it is to seek support.
If a family member — especially a teenager — uses your device, take the following steps:
Keep your device password-locked. Enable biometric login on the lv9 app to prevent unauthorized access.
Lv9 strictly enforces an 18+ policy. That said, please stay vigilant on your own as well.